Marc originally designed my ex-wife’s wedding ring in 1993. I never forgot what a beautiful, creative piece he made. Well, the marriage didn’t last 😉 but, my memory of his work and the way I was treated did!
For Christmas 2014 I went to him to design something special for my girlfriend. Through some miscommunication and a slow FedEx delivery, my necklace arrived on Christmas Eve with the wrong design. Marc showed empathy, class and integrity and was literally willing to do “whatever it will take to make this right.” How often do you get that level of personal commitment and righteous behavior out of other retailers? NEVER!
He suggested an alternative, some diamond earrings and he made me an incredible deal to make up for the mistake. My girlfriend LOVED them! He will always be my jeweler of choice from now on. Marc, thank you for saving Christmas for me! You are the BEST!
Tags: Christmas Eve, diamond, earrings, jeweler, LOVED
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